Returns Policy

The Mystic Collective Returns Policy details how we handle returns, refunds and exchanges.

Table of Contents

  1. RETURNS
  2. REFUNDS
  3. LATE OR MISSING REFUNDS
  4. SALE & BARGAIN BOX ITEMS
  5. EXCHANGES
  6. GIFTS
  7. SHIPPING
  8. OTHER POLICIES

1. Returns

We want you to be absolutely happy with the products you receive from us! If this is not the case, for any reason, you can return your product/s to us and we will give you a refund for the product/s or a voucher for that amount to order something else once we receive it.

  • Our returns policy lasts 7 days. If 7 days have gone by since the receipt of your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be undamaged and in the same condition that you received it, when we receive it back from you.
  • The cost of return shipping is for your account.

DAMAGE ON ARRIVAL

In the extremely rare event of your item being damaged during transit, please take photos of the damaged packaging immediately. Send us the images along with the date and time of receipt by emailing support@mysticcollective.co.za or whatsapp 0605071652, and we will assist you in opening an investigation case with the delivery service provider.

We will also arrange to collect the damaged item/s from you at no charge, and offer you the choice of a refund or credit.

2. Refunds

Once your return is received, we will check the product/s to ensure they are in the same condition and let you know we’ve received it.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days. If for any reason we are unable to apply a credit, we will contact you for your bank details so that we can do a manual electronic transfer (EFT) to your account.

3. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, and it has been more than 7 business days, please contact us at support@mysticcollective.co.za or via whatsapp 060 507 1652.

4. Sale & Bargain Box Items

Only regular priced items may be refunded, unfortunately sale and marked down items cannot be refunded.

5. Exchanges

If you want to exchange a product, please send us an email at support@mysticcollective.co.za with the details (your order number, and what you’d like to exchange) and we’ll do our best to accommodate you.

Please note that the cost of shipping will be for your account.

6. Gifts

If you received something as a gift from us that you’d prefer to return, please email us at support@mysticcollective.co.za. As per clause 1, you will need to return the item/s to us in the same condition that you received it in. We can then offer you a voucher to the value of the item/s or the option to refund the gift giver.

7. Shipping

To return your product/s, use one of the following options below.

COURIER: To our physical address Erf 94 Oorkant Rivier, Suurbraak, 6743

PUDO: To locker The Courier Guy Kiosk Swellendam

DROP OFF: If you are in or around Suurbraak, send us an email at support@mysticcollective.co.za if you’d like to arrange to drop off the product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are unfortunately non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. We will endeavour to keep you updated throughout the process.

8. Links To Other Important Policies

PRIVACY POLICY
SHIPPING POLICY
TERMS & CONDITIONS
COMMUNICATION PREFERENCES